Refund Policy
Returns & Refunds
We stand behind the quality of our products. If you're not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions below.
Refund Eligibility
To be eligible for a refund:
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Products must be unopened, unused, and in their original condition.
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The safety seal must remain intact.
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Opened or unsealed products are not eligible for a full refund, except in cases where the product is damaged, defective, or shipped incorrectly.
Promotional Bundles
Orders purchased as part of a promotional bundle are refunded based on the promotional pricing.
Buy 2, Get 1 Free
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If one product has been opened or used, the order is eligible for a refund equal to the purchase price of one product.
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If all products remain unopened, unused, and factory sealed, the entire bundle is eligible for a full refund under this policy.
Buy 3, Get 2 Free
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If one or more products have been opened or used, the order is eligible for a refund equal to the purchase price of two products.
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If all products remain unopened, unused, and factory sealed, the entire bundle is eligible for a full refund under this policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will replace the item or issue a full refund at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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A $5.95 restocking fee may apply to eligible returns.
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Original and expedited shipping charges are non-refundable.
Partial Order Refunds
If only part of an order is eligible for a refund, the refundable amount will be calculated in accordance with this policy and any applicable promotional pricing.
Late or Missing Refunds
If you haven't received your refund:
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Check your bank account.
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Contact your credit card provider, as processing times may vary.
Fair Use Policy
Luniora reserves the right to refuse or limit refunds in cases of suspected fraud, abuse, excessive refund requests, or misuse of this policy.