Refund policy

30-Day Money-Back Guarantee

If you don’t love it, we’ll make it right.

At Luniora, we believe calm should feel safe, in both experience and purchase. That’s why we confidently offer a 30-Day Money-Back Guarantee on all eligible orders.*

Returns & Refunds

If for any reason you are not satisfied with our products, you are covered under our 30-day money back guarantee*. Any first order unopened or not, is eligible for a full refund. All other unopened bags within 30 days of delivery are eligible for a full refund minus a return/restocking fee of $5.95. Expedited Shipping fees will not be refunded on any order. To request a refund or exchange.

Canceling or Modifying Orders

We’ll always do our best to help with order changes before shipping.

However, once an order has entered processing or a return label has been created, it cannot be canceled or modified. In these cases, the order may still qualify for a return under our refund policy.

Damaged Items

While rare, shipping issues can occasionally occur.

If your product arrives damaged, please contact us with a photo of the item, and we’ll replace it at no cost to you.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Please check your bank account again

  2. Then contact your credit card provider, as posting times can vary

Shipping & Returns

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • Delivery times for exchanges may vary depending on your location

  • Returns or exchanges lost in transit cannot be refunded without valid tracking information

Partial Order Refunds

If only part of an order is returned, refunds will be processed in accordance with this policy.

Please note: Shipping fees, promotional discounts may affect the final refundable amount.

 

*To ensure fairness for all customers, Luniora reserves the right to limit or refuse refunds in cases of suspected misuse or abuse of this guarantee, at our sole discretion.*